Thank you for visiting and purchasing from Goshen Health Restore Trading Corporation ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website and your purchase of our products through our online store.

By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.

1. ELIGIBILITY & ACCOUNTABILITY

• You must be at least 18 years old to purchase from our store. If you are below 18, you must have the consent and supervision of a parent/guardian.
• You are responsible for ensuring that all information (name, address, contact details) is correct at checkout.

2. PRODUCTS & INFORMATION ACCURACY

• We exercise reasonable care to ensure product descriptions, pricing, images, and availability are accurate.
• In case of material errors (e.g., wrong pricing, incorrect product description), we reserve the right to:
• Correct the information,
  
• Cancel the order, or
  
• Provide options (refund/replacement) as required by law.
  
• Our supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use.
  

3. PRICING, ORDERS, AND PAYMENTS

• Prices are listed in Philippine Peso (PHP) and include applicable taxes, unless stated otherwise.
• Orders are confirmed only after full payment.
• Payments are processed securely through accredited third‑party payment gateways (e.g., Shopify Payments, GCash, debit/credit card processors).
• We do not store credit card or banking details.
• Once an order is submitted, it cannot be modified. For corrections, contact customer support immediately.
  

4. SHIPPING & DELIVERY

• We ship nationwide through our partner couriers.
• Delivery timelines are estimates and may vary due to courier delays, weather disruptions, or incorrect shipping details.
• If a delivery issue arises (lost, undelivered, damaged parcel), contact us immediately. We will coordinate with the courier and provide resolution.
  

Failed Delivery
If delivery fails due to incorrect or incomplete shipping information provided by the customer, re‑delivery fees may apply.

5. RETURNS, REFUNDS & REPLACEMENTS (COMPLIANT WITH RA 7394)
We value customer safety and comply with the Consumer Act of the Philippines (RA 7394) and Department of Trade and Industry (DTI) guidelines.

We allow returns, refunds, or replacements if:

• The item delivered is defective, damaged, contaminated, or wrong item sent;
• The product received does not match what was advertised or ordered.

👉 You must notify us within 7 days of delivery for damaged or incorrect items.
👉 Hidden defects not visible on delivery must be reported within 30 days upon discovery.

We do not accept returns or refunds for:

• Opened or used products due to hygiene/safety reasons;
• Change of mind or preference.
  

Process

1. Email proof (photos/videos) of the defect to: [Insert company email]
2. Once validated, we will provide either:

• Replacement, or
• Refund (credited to original payment method)
  Consumer rights are protected. These Terms do not limit your rights under RA 7394.

6. INTELLECTUAL PROPERTY
All content, including product images, videos, trademarks, graphics, and text on this site are owned by us or our licensors. Unauthorized use, copying, reproduction, or distribution is prohibited.

7. LIMITATION OF LIABILITY

• We ensure product safety, compliance, and quality.
• We are not liable for any adverse reaction arising from incorrect use, failure to follow instructions, or combining the product with other substances without medical advice.
• Nothing in these Terms excludes liability for:
• Defective or unsafe products,
• Negligence causing personal injury,
• Rights granted to consumers under Philippine law.
  

8. MODIFICATIONS TO TERMS

• We may update these Terms when necessary.
• Any changes will be posted with a "Last Updated" date.
• Changes will apply only to future orders.
  

9. PRIVACY & DATA PROTECTION

Your data is collected and processed in line with the Data Privacy Act of 2012 (RA 10173).

• We only collect data necessary to fulfill your order.
• Payment and personal data are processed securely.
• We do not sell customer data.
  View full Privacy Policy here.

10. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the Republic of the Philippines, including:

• Consumer Act of the Philippines (RA 7394)
• Internet Transactions Act (RA 11967)
• Data Privacy Act (RA 10173)
  For product or transaction concerns, you may contact us first. If unresolved, you may file a formal complaint to DTI / E-commerce Bureau.

11. CONTACT INFORMATION

Goshen Health Restore Trading Corp.
Unit 5 5/F PTC Bldg. #24 Argentina St., Better Living Subd., Parañaque City
Email: [email protected]
Mobile / Hotline: +63917-876-2860

By purchasing from our site, you acknowledge that you have read, understood, and agreed to these Terms.